frequently asked questions

We have compiled a list of questions that we hear most often with answer for our customers. Simply click on any of the questions to "jump" to the answer on the page.

1. How do I know where the bus will pick me up from?
• Your tour bus will pick you up from the lobby of your hotel.
2. Can you give me any details on how the driver will know I'm on their tour?
• The driver will have your name and pickup location on a list so they know where to pick you up from.
3. What if I miss the bus? Can I get a refund?
• If you miss the bus, please call us and we can rebook the tour for you on a different day of your choice.
4. There hasn't been a charge on my credit card yet, how do I know my tour is reserved?
• You should have received a booking confirmation email the day you booked your tour, followed by an email from the staff member that processed your tour order, with your confirmation number.
5. Can I change the date I have booked for my tour?
• Yes, simply contact us and we will assist you in the process.
• There is no additional charge to change the date of the tour.
6. What if I can't go on the tour and want a refund.
• Yes, simply contact us and we will assist you in the process.
7. How do I cancel my tour?
• If you cannot make the tour, we could rebook you for another day.
• If you still need to cancel, your credit card will be refunded in full, unless it is less than 24 hours prior to the departure date of your tour.
8. Is there a cancellation fee?
• If given more than 24 hours notice of cancellation, there is no cancellation fee.
• If less than 24 hours, a 50% cancallation fee will be applied.
9. What are your child and/or senior rates? Do you have any special discounts for veterans?
• Our prices are lower than all of our major competitors. We check prices on a monthly basis to ensure you are getting the best deals.
• Due to the outstanding markdowns on our tours, we offer a single price for each seat regardless of age.
10. Is there a meal with my tour?
• It depends on the tour. Simply go to our tour offerings page, click on the name of the tour that you booked, and if there is a meal included, it will be listed on the description of that tour.
11. What kind of shoes should I wear?
• Comfortable walking shoes (tennis shoes, hiking shoes).  We do not recommend heels or open toed shoes.
12. I need to add more people to my reservation, how do I do that?
• Yes, simply contact us and we will assist you in the process.
13. Is our driver also the tour guide?
• Yes. Your driver is trained to give you insightful details on all of our tours.
14. We have a wheelchair; are your buses wheelchair accessible?
• Yes, however, we need 48 hours notice to reserve one. If you have any questions, please contact us and we will let you know if one is available.
15. Are there bathrooms available on the bus?
• Yes. All of our tours are operated with full size motor coaches with bathrooms and climate control.
16. Are refreshments available on the bus?
• At this time, we are unable to offer refreshments on our buses, but you can purchase them at our stops.
17. Where can I submit a tour review?
• Each customer will receive a survey from us via email after they take their tour.
• This will allow you to tell us about your experience with us.
• You can also fil out the online review form here.
18. What if there is inclement weather? Can I get a refund?
• Yes. Simply call within 24 hours and we will be happy to change your tour date. If you cannot go on another day, we will refund your credit card